Return and refund policy

Return, Refund & Exchange Policy

At Taksima, we take pride in offering only 100% original perfumes, perfume decants, and Korean skincare products. To ensure product integrity and hygiene, all sales are final.

Returns & Exchanges

We do not accept returns, exchanges, or refunds for any of the following reasons:

• The customer did not like the scent or fragrance.
• The customer changed their mind after purchase.
• The customer believes the product is not original after receiving it.
• Personal preference regarding the performance, longevity, projection, or scent profile of a fragrance.
• Opened, used, or tested products.

Eligible Cases for Replacement or Refund

A replacement or refund may be approved only in the following situations:

• The product was received damaged during shipping.
• The customer received an incorrect item that does not match the order placed.

Reporting an Issue

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery and provide:

• Your order number
• Clear photos of the received items
• Photos of the shipping package and any visible damage

Once reviewed and approved by our support team, we will arrange a replacement or refund at no additional cost.

Authenticity Guarantee

All products sold by Taksima are 100% original and sourced directly through our own importing channels. We do not accept returns, refunds, or exchanges based on authenticity claims after delivery.

Contact Us

For any questions regarding your order, please contact our customer support team and we will be happy to assist you.